FAQ

Ordering & Payment

1. Where do EORX products ship from?

eorxaudio.com ships directly from our local domestic US fulfillment centers straight to your doorstep anywhere across the United States—no need to wait for overseas long-haul transit!

2. How quickly will I receive my order?

  • US Domestic Warehouse: Fast 2–5 business days delivery via USPS / FedEx.

  • Same-Day Dispatch: Orders placed before 2 PM are processed and shipped within 24 hours.

  • Real-Time Tracking: Tracking number delivered directly to your email or via SMS once dispatched.

3. Which payment methods are accepted?

  • Credit Cards: Visa, MasterCard, American Express, Discover.

  • PayPal: Fast and secure one-click checkout.

  • 100% Encrypted Security: 256-bit SSL encrypted and PCI-DSS protected checkout system.

Product Technology & Performance

4. Why do EORX wireless earbuds perform better and last longer?

Our flagship models (EORX Open, EORX ANC, EORX Gen 1, and EORX Pro) are built with advanced battery efficiency and smart acoustic architecture:

  • Extended Playtime Engine: High-density battery cells engineered for up to 8–10 hours of continuous playback per charge, with over 40+ total hours via the charging case.

  • Smart Power Management: Integrated power optimization chip preventing battery degradation and maintaining stable Bluetooth 5.4 connectivity.

  • Smart LED Display Technology: Precise real-time percentage display of remaining battery for both the case and individual earbuds.

5. Are EORX audio products compliant with global safety and quality standards?

Yes! All of our premium audio models strictly adhere to international quality and electronic safety standards:

  • Global Certifications: Fully certified with FCC, CE, RoHS, and TELEC compliance for safe daily use.

  • Ergonomic & Skin-Safe Materials: Made with medical-grade silicone and hypoallergenic composite materials for long wear comfort.

  • Acoustic Protection: Built-in volume control algorithms designed to protect hearing during prolonged listening sessions.

Legal Information & Warranty

6. What is the warranty policy for EORX products?

All EORX products come with a standard 12-month manufacturer warranty covering function defects and performance issues.

7. Warranty processing for defects

  • Step 1: Send a short video or photo of the defect to support@eorxaudio.com.

  • Step 2: Express replacement unit dispatched within 48–72 hours upon verification.

  • Step 3: Option for full replacement, store credit, or direct refund.

Further questions?

Our dedicated support team is available Monday–Friday to assist you:

  • Hotline: +1 (626) 888-3920

  • Email: support@eorxaudio.com

  • Website: eorxshopp.com