Return policy

Order Cancellation

We accept order cancellations before the product is processed, manufactured, or shipped. If your order is successfully canceled, you will receive a full refund to your original payment method. Please note that once the product has been dispatched or handed over to the courier, we are unable to cancel the order. In such cases, please follow our return process upon receiving your package.

Returns & Exchanges (if applicable)

At EORX, customer satisfaction is our top priority. We accept returns and exchanges on all eligible audio products—including the EORX Open, EORX ANC, EORX Gen 1, and EORX Pro series.

Return Window: Customers have the right to request a return within 7 days of receiving their item for quality issues or unopened items.
Item Condition: To be eligible for a return, your item must be unused, in the exact same condition that you received it, and in its original packaging with all included accessories (charging cable, ear tips, manual). A valid receipt or proof of purchase is required.
Fees: Customers will only be charged at most once for shipping costs during the return process for non-defective reasons. No restocking fees or hidden handling charges will be applied. For confirmed product defects or quality issues, EORX covers all return shipping costs.

Refunds (if applicable)

Once your returned item is received at our fulfillment center and inspected by our team, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund based on the item condition.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original payment method within 3 to 7 business days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, we recommend taking the following steps:

Re-check your bank account or credit card statement to verify pending transactions.
Contact your credit card company or bank; processing times may vary before a refund is officially posted to your statement.
If you have completed all of these steps and still have not received your refund, please reach out to our customer support team at support@eorxshopp.com.

Return Address & Process

To initiate a return, please do not send your purchase back to the factory manufacturer directly. Contact our Customer Support team first to receive an RMA (Return Merchandise Authorization) number and the precise return label.

Customer Support Email: support@eorxshopp.com
US Return Warehouse Address: 17800 Castleton St, Suite 668, City of Industry, CA 91748, United States
Phone Support: +1 (626) 888-3920