Privacy policy

Privacy Policy

At eorxshopp.com, owned and operated by EORX , we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect the data you provide when interacting with our website and purchasing our products, including the EORX Open, EORX ANC, EORX Gen 1, and EORX Pro series.

Information We Collect

When you visit our store, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site or view our products, we collect information about the individual web pages or product models that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

We collect this information using the following technologies:

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.

  • Log files: Track actions occurring on the site, and collect data including your IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.

How We Use Your Personal Information

We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping of your EORX audio products, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your orders or product support.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information as described above (such as payment processing gateways and international logistics providers for delivery). We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Data Retention

When you place an order through the site for any EORX products, we will maintain your order information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail:

COMPANY NAME: EORX Limited

EMAIL: support@eorxaudio.com

US OFFICE ADDRESS: 17800 Castleton St, Suite 668, City of Industry, CA 91748, United States

CHINA HEADQUARTERS: Room 1208, Block B, Innovation Technology Tower, Keyuan Road, Nanshan District, Shenzhen, Guangdong, China (518057)

PHONE: +1 (626) 888-3920