Shipping policy

OVERVIEW

At EORX, we strive to ensure that your orders—including our EORX Open, EORX ANC, EORX Gen 1, and EORX Pro series—are processed and shipped as quickly and safely as possible.

Processing & Handling Time

Orders are typically processed, packed, and dispatched within 1 business days from the date of purchase (excluding weekends and public holidays). You will receive a confirmation notification once your package is on its way.

Shipping Locations & Delivery Time

We ship our products across the United States and selected international destinations.

  • US Domestic Shipping: Since orders are dispatched directly from our local domestic US fulfillment centers, you can expect your package to arrive within 2–5 business days, depending on your location.

  • International Shipping: Estimated delivery time ranges from 7–12 business days.

Please note that delivery times may occasionally vary due to external factors such as severe weather conditions, seasonal peak volumes, or carrier delays.

Shipping Rates

Shipping costs are calculated automatically at checkout based on the delivery destination, chosen shipping method, and the total weight of your order. We also offer Free Standard Shipping on orders over a specified promotional threshold.

Order Tracking

Once your order has been shipped, you will automatically receive a confirmation email containing your tracking number and carrier details (e.g., USPS, FedEx, or UPS). You can use this tracking number directly on our website or through the carrier's portal to monitor your shipment in real time.

Address Changes & Shipping Restrictions

Please ensure that your shipping address is correct before completing your payment. If you need to modify your address, please contact us immediately. Once an order has been dispatched, we are unable to change the delivery address. We support shipping to standard residential, commercial, and P.O. Box addresses across the United States.

Customs, Duties & Taxes

  • US Domestic Orders: Sales tax is applied at checkout where applicable. There are no additional customs or import duties for domestic shipments within the United States.

  • International Orders: Import duties, taxes, and customs charges (if applicable) are determined by the destination country and are the responsibility of the recipient.

Lost or Damaged Packages

If your package is lost, delayed, or damaged during transit, please contact our support team immediately. We will work directly with the shipping carrier to investigate the issue promptly and ensure you receive a replacement or solution as quickly as possible.

Contact Us

If you have any questions or concerns regarding your shipping or order status, please don't hesitate to reach out:

  • Email: support@eorxaudio.com

  • Customer Support Phone: +1 (626) 888-3920

  • Website: eorxshopp.com

We are here to assist you and ensure a seamless shopping experience!