Terms of Service

Welcome to eorxshopp.com, operated by EORX . By accessing or using our website, purchasing our audio products, or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully, as they govern your use of our platform and the purchase of our products.

1. Eligibility and Account Security

To use our services or place orders, you must be of legal age as defined by the regulations applicable in your jurisdiction. You are responsible for maintaining the confidentiality of your account credentials and password, and you agree to accept responsibility for all activities that occur under your account.

2. Product Information and Availability

We strive to ensure that all product specifications, features, images, and pricing for our flagship series—including the EORX Open, EORX ANC, EORX Gen 1, and EORX Pro—are complete and accurate. However, we do not warrant that product descriptions or other content on our site are completely error-free. We reserve the right to modify, update, or discontinue any product model or limit order quantities at any time without prior notice.

3. Orders and Payments

By placing an order on our platform, you confirm that you are authorized to use the designated payment method. All orders are subject to stock availability and order acceptance. EORX Limited reserves the right to decline or cancel any order for reasons including, but not limited to, inventory limitations, errors in pricing or product specifications, or issues flagged by our fraud prevention and risk controls.

4. Shipping and Global Delivery

We aim to dispatch all orders promptly through our integrated fulfillment and logistics networks. Delivery timeframes provided are estimates and may vary due to destination custom clearances or courier delays. Risk of loss and title for items purchased pass to you upon our delivery to the carrier. Customers are responsible for any applicable import duties, tariffs, or local taxes assessed by destination customs authorities.

5. Warranty, Returns, and Refunds

Your satisfaction is essential to us. All EORX wireless earphones come with our standard manufacturer coverage. If you are not completely satisfied with your purchase or require assistance with a return, please review our return guidelines. Products must be returned in their original condition and packaging. Please reach out to our dedicated support team to initiate a return or warranty evaluation.

6. Intellectual Property

All content included on this site, including but not limited to brand logos, product designs, text, graphics, images, dynamic sound technology assets, and software, is the exclusive property of EORX Limited or its content partners and is protected by international copyright and intellectual property laws. Unauthorized reproduction, distribution, or commercial exploitation of any material on this site is strictly prohibited.

7. Limitation of Liability

To the maximum extent permitted by applicable law, EORX Limited and eorxaudio.com shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our audio products or services. Our total liability for any claim arising out of or relating to these terms shall not exceed the total amount paid by you for the specific product in question.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the established legal framework applicable to international electronic commerce. Any disputes or claims arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent legal authorities.